Refund policy

RETURN & REFUND POLICY

Pixel Terrace

Questions about an order or a return? Email us at dropifyy0@gmail.com and we'll get back to you within 1–2 business days.

7-DAY RETURNS

You have 7 days from the day your order is delivered to request a return for any reason.

To be eligible, the item must be complete — all lights, controller, power adapter, hooks and accessories — and returned in its original box. You may open the box and plug the lights in to test them; testing does not void your return. Items damaged by the customer, missing parts, or returned without the original packaging may receive a partial refund or be declined.

How to start a return:
Email dropifyy0@gmail.com with your order number and the reason for the return within the 7-day window. We'll reply with return instructions and the return address. Please don't ship anything back before contacting us — packages sent without an approved return can't be accepted.

Return shipping:
Return shipping is paid by the customer, except when the item is defective, damaged, or not what you ordered — in those cases we cover it. Original shipping charges are not refunded.

Restocking fee: none.

Requests made after the 7-day window has closed can't be accepted, except for defective items (see below).

DAMAGED, DEFECTIVE, OR WRONG ITEMS

This is separate from the 7-day window.

Please check your order as soon as it arrives. If anything is damaged in transit, defective, or not what you ordered, email dropifyy0@gmail.com within 30 days of delivery with your order number and a photo or short video of the problem. We'll replace it or refund you in full, and we cover the return shipping. Nothing in this policy limits any rights or warranties you have under applicable law.

CANCELLATIONS AND SHIPPING DELAYS

You can cancel for a full refund any time before your order ships — just email us.

We ship orders within 2 business days, and delivery typically takes 7–14 business days. If we can't ship within that time, we'll email you, and you can either wait for the new date or cancel for a full refund.

NON-RETURNABLE ITEMS

Gift cards and personalized or custom-made items can't be returned, unless they arrive damaged or defective.

Discounted and sale items are returnable under the same terms as everything else.

EXCHANGES

The fastest way to swap an item is to return the one you have and place a new order once your return is approved.

REFUNDS

Once we receive and inspect your return, we'll email you to confirm whether it was approved. Approved refunds go back to your original payment method within 5 business days. Your bank or card issuer may take a few extra days to post it.

If it's been more than 10 business days since we approved your refund and you still don't see it, email dropifyy0@gmail.com and we'll help track it down.